Contact Shein UK Customer Service
Shein UK Phone Numbers and Emails
Toll-Free Number:
-
(844) 802-2500
Shein UK Emails:
How to Contact Shein UK Customer Service?
Most Popular Number:
| Total calls: 88 424 | Issues resolved: 2 346 | Last call: Mar 23, 2025 |
Shein UK Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein UK Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shein UK is 8448022500. 21% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Shein UK may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein UK Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shein UK is 8448022500. 21% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Shein UK may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Shein UK mainly because of return/ replace, request for information, shipping and delivery.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Shein UK is ukcsteam@shein.com. 78% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Shein UK Website:
Shein UK Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
SHEIN Privacy Office
12 Marina Boulevard, #15-01,
Marina Bay Financial Centre,
Singapore 018982
Floor 2, Glendenning House. 6-8 Wicklow Street
Dublin 2 D02 AX90
Ireland
Other Location:
Room 19-112, 21 / F
14 Taikoo Wan Road, Taikoo Shing
Hong Kong
Shein UK Customer Service Reviews
Very bad because am not getting a response from calls and mails i use to enjoy services through evri but i do not understand this yodel service after this ill just delete the app.
really bad customer service cant contact them by phone or chat line really disappointed i have items i do not want them but it seems i cannot return no clear instructions
Least help you to get on a chat line and talk to someone about your problems i now have something dont wantb
The company's customer service is a disgrace. There's nothing left to say about an outfit that puts its customer's priorities LAST.
How Good is Shein UK's Customer Service?
Summary of Shein UK Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein UK?
Shipping and Delivery Question:
- “Need delivery in 3 days to uk”
- “I need to have an urgent delivery its really urgent.Th”
- “I really need an urgent delivery Plss”
Return/ Replace Question:
- “Return items”
- “My order is being returned to the seller”
- “They returned my parcel without my request. It was never delivered.”
Refund Question:
- “Refund”
- “My refund order”
- “My refund”
Request for Information Question:
- “About a parcel”
- “They are not helping me with return”
- “To confirm my order”
Product/ Service Question:
- “I placed a order and I would like to cancel one of them thank you”
- “I didn’t receive my order because I place in the wrong email address for the order and don’t have access to the email or password but I have evidence showing I ordered for the stuff and Klarna for it and I have 3 more payments to do”
- “Failed delivery”
Payments and Charges Question:
- “Charged twice”
- “Payment”
- “About payment”
Account Question:
- “My account not working”
- “My account has been blocked”
- “I've listened my account . I had two but ordered mote on my other account”
Activation/ Cancellation Question:
- “I want to cancel my order”
- “Why you cancel my order and I don't what happened”
- “Need to cancel an item”
Cards Question:
- “Card information”
- “Misuse of my bank card”
- “Mi sa luat bani de pe card . Și eu nu am comandat nimic de la dumneavoastră”
Staff Question:
- “Bad customer service”
- “Need customer service”
- “Customer service”
Website/ Application Question:
- “I'm trying to pay for something on your site,I am continually putting in my name and address all the time I have ask it to be saved,it's not working I have downloaded the site from app store,it will not let me pay,”
- “My app says delivered but package not received”
- “App and order”
Employment Question:
- “For job”
- “Job”
- “Job purpose”
Other Question:
- “OrderI”
- “SHEIN order”
- “I want to give back some clothes because I got 4of the same clothes”
Compare Shein UK Customer Service To
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