Contact Shein UK Customer Service
Shein UK Phone Numbers and Emails
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+44 203 985 6188
Customer Service:
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+3 531 203 0742Voicemail
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+44 786 000 3093WhatsApp
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+44 203 962 3288
Shein UK Emails:
Shein UK Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein UK Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Shein UK is service@shein.com. 50% of customers use this email address to address their issues and concerns.
The best phone number to call Shein UK is +44 203 985 6188. 69% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 22% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein UK Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Shein UK is service@shein.com. 50% of customers use this email address to address their issues and concerns.
The best phone number to call Shein UK is +44 203 985 6188. 69% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 22% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as Shein UK may ask you for the following information to identify you as a customer: email, first and last name or nothing.
People call Shein UK mainly because of return/ replace, refund, shipping and delivery.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Shein UK Customer Service?
Contact Information
Shein UK Website:
Shein UK Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
SHEIN Privacy Office
12 Marina Boulevard, #15-01,
Marina Bay Financial Centre,
Singapore 018982
Floor 2, Glendenning House. 6-8 Wicklow Street
Dublin 2 D02 AX90
Ireland
Other Location:
Room 19-112, 21 / F
14 Taikoo Wan Road, Taikoo Shing
Hong Kong
Shein UK Customer Service Reviews
.I ordered a pair of Bee boots from Shein on Fridayv13th. However -I mistakenly ordered 3 pairs.
Obviously I only need one pair.Could you please please help me in getting a refund andvjustvsend me th one pairvof boots. I ama pensioner and not technical minded. And I tried to send an email to the refund department of shein but it wouldn't send. Thank youbs much if
vyoubcan help me.
My orde number is GO15E12000NYVX.
Mrs.H.S. Bridgeman 65 Mungo Park Road Rainham Essex RM13 7PJ.
I wasnt happy that I couldnt speak to someone regarding my problem still dont know what to do about this problem Ive got
The parcel should have been here on the 5th and still not recived the parcel im looking at getting my money back this is the first time i have had this problem so could you please let me no wats happening to the parcel as this was a birthday present for my grandson whos birthday is on thursday
Didnt receive my order but yodel says its been delivered. The call to SHEIN was unanswered after continuously ringing for a long time.
How Good is Shein UK's Customer Service?
Summary of Shein UK Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein UK?
Shipping and Delivery Question:
- “Wrong item delivery”
- “Yet to receive my parcel since 13th to 15th January 2026”
- “Did not receive my parcel”
Return/ Replace Question:
- “Change adress on parcel”
- “Change my address to receive my shipping”
- “Regarding a return”
Refund Question:
- “I need a refund and cancel order”
- “Lost refund”
- “Refund amount”
Request for Information Question:
- “Order verification”
- “I need help”
- “About my return”
Product/ Service Question:
- “Make a complaint”
- “My order has been put on hold and im not able to take screenshot”
- “Problem with refund label”
Payments and Charges Question:
- “I paid for 3 to 5 day delivery. Out of 59 items I’ve received 2”
- “Payment”
- “Fraud”
Account Question:
- “I can't find my account order to return”
- “My sheen account is frozen, I can't buy anything, I want to know why???”
- “Order no GSO15260200QF2U some items too big need a code return plz,”
Activation/ Cancellation Question:
- “My order was cancelled l think”
- “Think my order was cancelled”
- “Order has been cancelled l think”
Cards Question:
- “Gift Card malfunction”
- “Probem with card/ paying”
- “No email after paying for gift card”
Staff Question:
- “Customer service”
- “Not able to get through to customer services. And won’t allow me to create a ticket. I have been trying for months with no hope. Looking for a number and this is all I found. I received an item that came moldy/ dirty and broken but cannot contact”
- “Poor services.”
Website/ Application Question:
- “App once again not allowing returns, repeat problem”
- “The app shows delivered but it can’t find it”
- “App won’t allow me to return items.”
Employment Question:
- “For job”
- “Job”
- “Job purpose”
Other Question:
- “There is some query while placing order”
- “To have my proper address registered”
- “Regarding an order”
Compare Shein UK Customer Service To
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