Shein UK Phone Numbers and Emails

Toll-Free Number:

  • (844) 802-2500

Shein UK Emails:

Complaints/ Feedback
Security Precautions
Customer Service
Copyright Infringement Inquiries, Privacy Inquiries
Affiliates, Marketing Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Shein UK Contact Information

Shein UK Website:

Shein UK Help Center:

Corporate Office Address:

ZOETOP Business Co., Limited
170-1 Software Avenue, Terrace of Raining Flowers,, No.5 Building of Tiansu Science Park
Nanjing City, Jiangsu Province 210000

Other Info (opening hours):


European Economic Area, the UK or Switzerland


Unit 3, Lake Farm House Allington Lane,

Fair Oak, Eastleigh, Hampshire,

United Kingdom, SO50 7DD

345 N. Baldwin Park Blvd,

City of Industry, CA 91746 US

Room 11-12 2/F, Hong Leong Plaza(Phase 1)

No. 33 Lok Yip Road Fanling NT,

Hong Kong, Hong Kong 999077, HK

Guangxing Hongmian Road,

Jinkeng Industrial Zone, Nancun Town,

Panyu District, Building 2, No. 6,

GuangZhou, GuangDong 511400, CN

Anbo Foshan Datang Logistics Center,

Sanshui District, Foshan City,

Guangdong Province 528100, CN

8-103, Phase 2 in Nanshan Xili Yungu,

Nanshan District, Shenzhen City,

Guangdong Province 518000, CN

219 Huangyuan Road,

Jiangdong Street, 225, 7th floor,

Yiwu City, Zhejiang Province 322000, CN

Shein UK Customer Service Reviews

1.6 / 5
Return not refunded

I already return the item but I havent receive my refund until now. The customer service is very poor useless. I am not happy with my return experience. Hope you can phone me back i keep calling ...

Ifeoma O Zpl
Poor customer service

Very poor customer service. I called customer service, and they kept busying my calls. The calls were directed to shein US as there is no UK customer service number visible anywhere on the websit...

Summary of Shein UK Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shein UK Customer Service?

Shipping and Delivery Question:

  • “Complaint / delivery issues”
  • “Items not received”
  • “Have not received my items”

Return/ Replace Question:

  • “Returns issue”
  • “Return not refunded”
  • “Can't track return”

Request for Information Question:

  • “Want to talk about my order”
  • “Track my order”
  • “My order hasn't come, accidentally pressed confirm delivery button”

Refund Question:

  • “Refund issue”
  • “Refund”
  • “For my item refund”

Account Question:

  • “Suspended account”
  • “Cannot find my account”
  • “I may have made more than one account on shein by accident and now can't track my orders”

Product/ Service Question:

  • “I make order and they didnt delivered me my order”
  • “Evri damaged and delayed my parcel and sent it back without telling me and i blame both companies as there was no communication”
  • “Complain of product quality”

Payments and Charges Question:

  • “Query on payment taken”
  • “Payment taken when ordered cancelled”
  • “Wont take payment”

Activation/ Cancellation Question:

  • “Order cancelled and no refund”
  • “My order was cancelled”
  • “I want to cancel a refund requist”

Cards Question:

  • “Stolen. Bank card and my money was stolen”
  • “Need to change email for gift card”
  • “Fraud, Someone use my card on your”

Website/ Application Question:

  • “Missing order online so cannot return item”
  • “I got problem that can't be solved on the website”
  • “The site says that the delivery has been delivered, but I don’t have it”

Staff Question:

  • “Not happy with service”
  • “Difficulty in contacting Shein UK it’s a terrible service also the delivery company Avri are a complete waste of time they never deliver when they say and always make excuses”
  • “Upset customer service”

Employment Question:

  • “Contract of employment”

Other Question:

  • “Enquiry of order”
  • “I have only received half of my order”
  • “Not recived my parcel and had no comfomation to say when its coming was due between 3rd and 7th december”


Shein UK Pros and Cons

Pros: Cheap, Variety of products, Unable to contact for a return, Nice clothes, Good price

Cons: No way to contact, Poor customer service, No one to contact, Cant get in touch with them, Very poor contact details no customer service

Related Companies

Shein, Shein South Africa, Shein Canada, Shein Australia, Shein Saudi Arabia

Shein UK reviews and complaints

Shein UK is ranked 451 out of 3294 in Footwear and Clothing category

Area Served

UK, Worldwide, Other, Australia

Payment Methods


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