Anaisa Twt

I've just v had earrings deliver Ed. They c are b horrible too large or v v too small. I cannot b wear v then.

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Earrings l have purchased. Very v disappointed. Too big or too small. I cannot wear them what a waste n of money.
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Preferred solution: Full refund

Bilkees A

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Ordered a coffee mug and delivered broken

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Shein UK - Ordered a coffee mug and delivered broken
Shein UK - Ordered a coffee mug and delivered broken - Image 2
Shein UK - Ordered a coffee mug and delivered broken - Image 3
So I ordered I ordered a coffee mug from Shein last two weeks ago and it was delivered yesterday in the afternoon. But as soon as I got the parcel, I heard some noises of broken pieces, so I checked and took a video while opening one of my cup was broken so I just thought I would report this because I'm a very valued customer on Shein I buy mostly everything from this website
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Preferred solution: Full refund

1 comment
Guest

They don't care the driver's know where is fragile items they just chuck em about they just wanna get the noobs

Resolved
destiny U Qnw

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Resolved: I want to remove the wrong item i paid among my selected items

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Shein UK - I want to remove the wrong item i paid among my selected items
Shein UK - I want to remove the wrong item i paid among my selected items - Image 2
Updated by user Oct 06, 2023

Company fixed the issue and I have been provided with discount on future orders. Am still expecting feedback.

Updated by user Oct 06, 2023

The orders where made this morning and I have the necessary documents for backup.

Original review Oct 06, 2023
I mistakenly selected a wrong item among my orders and i want it removed and refunded. The order no: SKU: sx220317****282296. Men black graphic lace-up front sneakers.
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Pros:
  • Moderate prices
Cons:
  • Delays in delivery

User's recommendation: Nice place to shop on discounted

Denisa Elena C

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Nu mi-a ajuns o comandă

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Shein UK - Nu mi-a ajuns o comandă
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Shein UK - Nu mi-a ajuns o comandă - Image 3
Original review Oct 06, 2023

Am făcut comanda la începutul lunii septembrie, iar aceasta a fost împărțită în doua colete.Problema este ca mi-a venit doar o parte din produse,iar cealaltă nu am primit-o nici după atâta timp.Cat sa mai aștept? Vin destul de greu comenzile,dar nici asa.

Dacă dau o singură comanda nu este normal să o împartă în mii și mii de pachete; vânzarea tundeita pe toate odata.Se poate vedea în istoricul meu ca am făcut comenzi destul de mari, ținând cont de fapt că sunt la începutul cu acest site .Am rugămintea sa se rezolve cat mai urgent aceasta problema ,tinând cont de fapt cu aceasta. comanda a fost achitata,iar daca nu se mai trimite sa-mi returneze banii.Multumesc!

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Loss:
$35
Pros:
  • Reduceri
  • Puncte bonus
  • Preturi bune
Cons:
  • Calitatea produselor
  • Nesiguranta
  • Livrarea produselor

Preferred solution: Deliver product or service ordered

Bola A Bkc

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My Items

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Shein UK - My Items
Shein UK - My Items - Image 2
I ordered some items from Shein for close to 1 month now and the products have not been delivered. Infact, the occasion I needed the cloth and shoes for had passed and yet I've not heard anything from Shein. This is very bad and I'm so disappointed and pained. I was introduced to Shein by my wife and this is my first time ordering, unfortunately they disappointed me seriously. Please I need the items and if they can't provide the items then refund my money. I'm just waiting for a few days more before I start putting it on all social media that Shein is scam Send my items asap Thanks
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Preferred solution: Deliver product or service ordered

User's recommendation: I can never recommend Shein to anyone for now until they do the needful, they are so disappointing

1 comment
Linda F Upq

I have been waiting for items since sept havent got a clue whats happening

Resolved
Azha M

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Resolved: To inform regarding an unsatisfactory item

Shein UK - To inform regarding an unsatisfactory item
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Shein UK - To inform regarding an unsatisfactory item - Image 4
Updated by user Sep 18, 2023

Company fixed the issue and I have been provided with apology. They offered full payment refund

Original review Sep 11, 2023
I ordered a 3 pieces pullover under order number GSONRS31100N0AV on 25th August, 2023. Instead of 3 items I received only one piece. I tried to contact customer service to inform via email regarding the matter, but failed. Therefore I returned the item through EVRI. Kindly refund my money or send me the correct 3 items as mentioned in the order. Thank you!
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Preferred solution: Full refund

Angel J Dpp

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I did not receive some of the items

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Shein UK - I did not receive some of the items
Shein UK - I did not receive some of the items - Image 2
Shein UK - I did not receive some of the items - Image 3
Shein UK - I did not receive some of the items - Image 4
Dear Shein, The reason why I haven't clicked order received is that some of the items were not included in the package, there were supposed to be 2 packs of eyelashes and 2 exfoliating gloves instead there was only one each. Until I receive the item that I have paid for I will click the received.
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Loss:
$4
Pros:
  • Affordable clothes
Cons:
  • Not the beat quality

Preferred solution: Deliver product or service ordered

User's recommendation: To include everything on the package the customer paid for

Michelle S Uid

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| map-marker Indianapolis, Indiana

Complain of product quality

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Shein UK - Complain of product quality
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Shein UK - Complain of product quality - Image 4
Non matching denim boots I received 2 boots for my right foot. I cannot find a number for customer service to request a replacement pair of boots. This is the worst experience ever for online shopping. I may never purchase anything online again from Shein! Very substandard customer care service and quality.
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User's recommendation: Buyer Beware

Lynn B Nge

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| map-marker Gateshead, Gateshead

Have been contacting you for weeks to chase a refund

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Shein UK - Have been contacting you for weeks to chase a refund
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Shein UK - Have been contacting you for weeks to chase a refund - Image 4
Disgusting the way this companys customer service is run. I have been trying to get a response from you all week to chase a refund Absolutely rubbish
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User's recommendation: Don’t shop with shein

Carlas Fiq

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| map-marker Boston, Massachusetts

Bad customer service

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Shein UK - Bad customer service
Shein UK - Bad customer service - Image 2
I placed orders worth over 200 pounds. I didnt receive my order. Upon contacting customer service, I was told I would not be receiving a refund or replacement. This is totally unfair and unacceptable. I will keep contacting until I get a replacement or refund because ei work for my money. You cant scam me
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Loss:
$200
Pros:
  • Cheap and affordable
Cons:
  • Bad customer service for lost items

Preferred solution: Full refund

User's recommendation: Do not buy ! They do not care about customer complaints

1 comment
Linda F Upq

If you contact your bank they should refund you the money especially if you got it on a credit card then they will argue the toss with the company

Caycee Gqn

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| map-marker Jackson, Mississippi

Clothes not ***

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Shein UK - Clothes not ***
Shein UK - Clothes not *** - Image 2
Iam not happy with this place nothing *** order in August this was for my birthday present from a friend .I have sent loads of email .and they send it been deliver .I have nothing I have check with abours and my bins nothing so I wanna no where my stuff gone or I want my money back iam not happy I will never order from this place Gain not happy with all this going on
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Loss:
$20
Pros:
  • 20 pound

Preferred solution: Full refund

User's recommendation: No more ordering

1 comment
Linda F Upq

same has happened to me xx still trying to sort it out

Christina C Euf

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Undelivered items

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My last order has not turned up as the currier company have lost it. The dress I ordered didnt come in time for the wedding and the currier service you have chosen to use are incapable of good service and on time delivery. I would like a full refund for the items and the delivery and you can sort out where the package has gone with the currier of your choosing.
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Cons:
  • No humans
  • Poor customer service
  • Use evri which are awful

Preferred solution: Full refund

Grace R Gbk

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Unreceived order

Shein UK - Unreceived order
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Placed an order of on 9th August, and still have not received it. Evri never attempted delivery (delivery to inpost lockers) and then I had a notification that it was being returned but 2 months later, it's missing. Evri and shein are impossible to get hold of! I'm extremely annoyed and I've lost a lot of money!
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Loss:
$64
Pros:
  • Nice products
Cons:
  • No customer service agent to speak to
  • Delivery service

Preferred solution: Full refund

User's recommendation: Don't use Shein, unless they ditch Evri!

Sarah S Ffn

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| map-marker Southall, Ealing

I received a different order. Really disappointed

Shein UK - I received a different order. Really disappointed
Shein UK - I received a different order. Really disappointed - Image 2
Shein UK - I received a different order. Really disappointed - Image 3

I ordered a dress from shein but i received a totally different dress. Really dissapointed.

You can check the picture of the actual dress which i had ordered.the actual order is a one shoulder one you can clearly see the damn order picture which was confirmed!! Why did I receive a different dress. I have a wedding coming up to attend and look at this joke! Everything is on the records i can even email the final payment of the dress along its picture.

Kindly please look into this matter. I am waiting for my orginal order. Highly dissapointed. Never expected this from shein!

I can even show you the picture of the dress which i received today.

The wrong dress. I dont know why you people dont see the order with eyes open.

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User's recommendation: I think if you experience this with shein then never order again. Its really not a joke.

Grace Tomi O

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I ordered an item but it hasn't arrived ,this is over 2 weeks now

Shein UK - I ordered an item but it hasn't arrived ,this is over 2 weeks now
Shein UK - I ordered an item but it hasn't arrived ,this is over 2 weeks now - Image 2
Shein UK - I ordered an item but it hasn't arrived ,this is over 2 weeks now - Image 3
Shein UK - I ordered an item but it hasn't arrived ,this is over 2 weeks now - Image 4
Shein UK - I ordered an item but it hasn't arrived ,this is over 2 weeks now - Image 5
I ordered some items worth about £ 33 on the 16th September but it hasn't arrived.i sent an email but no response
View full review
Loss:
$40
Pros:
  • Online service
Cons:
  • Unreliable delivery service

Preferred solution: Full refund

User's recommendation: SHEIN isn't reliable

1 comment
Linda F Upq

may not be helpful dont hold your breath I am waiting since early Sept

Rodiat A Xnv

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I want to return my order

Shein UK - I want to return my order
Shein UK - I want to return my order - Image 2
Its not my size And what I ordered is for kids not adult as you would see in the added picture so I need to return and ask for a refund
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Preferred solution: Full refund

User's recommendation: She in is reliable

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